Turn brand standards, operating procedures and property knowledge into consistent guest-ready work — with customer, commercial and operational data kept in Diana’s controlled EU deployment.
DEDICATED EU CLOUD BY DEFAULTON-PREM / AIR-GAPPED WHEN REQUIREDNO PUBLIC-AI EGRESS
THE GAP
Where consistency slips.
01Each property interprets the brand standard differently
02Guest incidents and handovers are rebuilt from scattered notes
03Operations teams spend too long searching for the current procedure
ONE OPERATING STANDARD
The playbook, available when the shift needs it.
Diana connects your standards, procedures and property documentation so teams can find the right answer, draft the right response and hand over work consistently — without replacing the systems they already run.
DRAFTS
Shift_Handover.docxDOCX
Guest_Recovery_Brief.pdfPDF
Property_Checklist.docxDOCX
Service_Issues_Summary.xlsxXLSX
THE OUTPUT
An incident brief, ready for the next shift.
Diana turns the incident record, property procedure and relevant guest notes into a clear handover — with every operational recommendation traceable to its source.
Document
guest-incident-handover.docx Editable Download
SHIFT HANDOVER
Guest Incident & Recovery Brief
Property Operations · evening handover · 16 June
Situation
Guest reported a noise disruption in suite 514 at 22:10. Front desk acknowledged the issue and offered a room move.
Incident log · 22:10
Required follow-up
Duty manager to confirm the room move, arrange a courtesy amenity and record the recovery action before morning handover.
Guest recovery standard · §4.2
Shift note
Engineering has inspected the adjacent plant room; follow-up check is scheduled for 08:00.
Engineering ticket · ENG-184
Ask Diana about § 11.2 — explain, compare to playbook, or draft a redline…
WHAT MATTERS HERE
Consistent, fast and guest-aware.
Answers from the actual standard
Find the approved procedure, policy or property detail — not an invented answer.
Shift-ready documents
Turn notes and records into handovers, incident briefs and operational updates.
One source of truth
Give each property and team the right version of the playbook, with access that respects their role.
A TYPICAL SHIFT
From a live issue to a clear next action.
01
Bring together the context
Open the incident, the property procedure and the relevant operational record.
02
Ask or delegate
Diana finds the applicable standard and prepares the next-step summary.
03
Review and hand over
The duty team checks the brief, takes action and shares the right record with the next shift.
WHAT YOU’LL RUN
The work you hand to Diana.
Find the approved response for a guest incidentCITED ANSWER
Draft a duty-manager shift handoverDOCX
Turn a brand standard into a property checklistPDF
Summarise recurring service issues across propertiesXLSX
Yes. Diana can scope access by property, team and project, while giving central teams a governed view of the current standard.
Does guest or commercial data reach public AI providers?
No. Company context is processed within Diana’s controlled deployment and does not egress to public AI providers or model training.
Can we keep different versions of a brand standard under control?
Yes. Teams work from the documents and permissions you provide, so the right group can find the right approved version.
How does Diana get our documents?
You attach files or point it at a project folder. They are processed in the Diana deployment, with no egress to public AI providers or external processing in normal use.
How do we get started?
Join Early Access 2.0 — we’ll discuss a pilot in Diana’s default dedicated EU cloud deployment and any on-premise or air-gapped requirements.
WHAT YOU’LL SHIP
What your teams take into the shift.
Clear, source-backed operational work produced in Diana’s controlled EU deployment.
Hospitality & Travel's work runs in a dedicated EU cloud deployment by default, with on-premise or air-gapped operation available when required. No prompts, documents, or logs egress to public AI providers, model training, or external processing in normal use. How Diana Protect works →
Hospitality & Travel, on your terms.
Give Hospitality & Travel a workspace for finished, cited documents — in Diana’s default dedicated EU cloud deployment, with on-premise or air-gapped options when required.