Answers your team
can stand behind.
KB articles, reply templates and escalation summaries drafted from your real tickets and docs — consistent, on-message, and processed inside your own perimeter.
One good answer, reused everywhere.
Type / to run a Skill — a reply, a KB article, an escalation summary.
Escalations, handled together.
@mention a specialist on a thread; it summarises and proposes the next step.
What support repeats.
One good answer, reused everywhere.
Capture your best response as a Skill and run it on any ticket — Diana drafts an on-brand reply or a KB article, grounded in your own product docs.
Fast, grounded, consistent.
From your own docs
Diana answers from your product docs and past tickets, not the open web.
Escalations, summarised
Hand off a thread and get the issue, history and next step in a clean summary.
Response Skills
Turn a ticket into a polished reply or article with one click.
The work you hand to Diana.
What you plug in.
What Support asks.
It never leaves your walls.
Diana and its agents run inside your environment. No prompts, no documents, no logs make an external call — so Customer Service’s work stays yours, by architecture, not policy.
Sovereign AI,
on your terms.
Give Customer Service a workspace that turns your own sources into finished work — entirely inside your walls.